Legal, terms & supplier details

Supplier and legal service address

Francois Johannes du Toit, sole proprietor, trading as Rand Ready Templates. Not an incorporated company and not VAT registered. No VAT is charged and no VAT tax invoice or input-VAT credit is offered.

Physical business address and address for legal service: 130 First Avenue, Fontainebleau, Randburg, Gauteng, 2194, South Africa.

Phone: +27 78 327 6156
Email: diver6156@gmail.com
Website: https://randready-templates.pages.dev

No professional accreditation, government affiliation, company registration or trade-body endorsement is claimed. No subscribed trade code or mandatory private dispute-resolution code is represented. This legal page is marked noindex; that is a search-engine request, not secrecy or access control.

Prices, contents and licence

Product pages describe contents, compatibility and the full price. Download packs are one-off unless expressly labelled monthly. ZAR prices include all supplier charges; no VAT is added. No delivery fee is charged for downloads. Customer bank charges, if any, are charged by the customer’s bank, not us. No professional review, regulatory filing, accreditation, guaranteed outcome or lifetime updates are included. Templates are general information, not legal, tax, labour, financial or safety advice.

Downloads are supplied as ZIP archives containing the file types listed for the relevant pack, such as XLSX, DOCX, PDF or written self-study material. They require a ZIP reader and suitable spreadsheet/document software. No macros, software subscription or paid add-on is supplied. Cloud imports can change layout; check sample results in your application. The buyer may edit and use the tools internally and use completed outputs for its own clients, but may not resell or publicly distribute blank source templates. Product-specific licence terms are included in each pack; mandatory consumer rights prevail.

How to order, correct details and receive files

The Buy button opens an email order request. Supply a name, delivery email and invoice requirements. It is an enquiry, not payment or a binding final order. We email a dated invoice showing the chosen product, full price, verified EFT details, delivery arrangements and applicable terms. Review it, correct errors or withdraw without paying. A purchase is confirmed only on acceptance of the final invoice/terms and payment as stated there. Never send card details, bank login credentials, ID images or passwords.

You will receive an invoice with EFT details by email. Download files are emailed within 24 hours (business days) after payment reflects in our bank account. Saturdays, Sundays and South African public holidays are excluded from this delivery clock. If you have not received your files by then, contact support with the invoice reference. Keep your invoice, payment reference, terms and downloaded ZIP. You can save/print these terms and retain the files locally; no indefinite online storage is promised. Order records are retained as required for tax and transaction administration, ordinarily at least five years where applicable. You may request a copy of the invoice during that retention period, subject to lawful verification and retention requirements.

Service delivery is different: bespoke tender support and setup work follow the scope and delivery date on the written quote, not the ready-made-download delivery clock.

Monthly Sector Tender Brief

Where offered, R199 covers one month in one agreed sector, with weekly source-linked briefs on dates confirmed before payment. Renewal is manual by a new invoice; no automatic debit or minimum multi-month term. You may decline renewal at any time. We confirm sector, current service capacity, first-edition date and what is included before invoicing. An old example brief in a starter ZIP is labelled as a sample, not a current opportunity. If we cannot deliver an agreed edition/service, contact support for correction or a fair refund of the undelivered part, with statutory rights preserved.

Digital downloads, cancellation and refunds

For standard, off-the-shelf downloadable packs, we offer a voluntary 14-calendar-day suitability refund from delivery. Email the order reference and request; no reason is required under this voluntary policy. After a refund, stop using and delete the refunded pack and copies. You need not give up evidence needed to exercise a legal right.

Where applicable, ECTA section 44 gives seven days to cancel without reason or penalty: for goods from receipt, and for services from conclusion of the agreement. Its application is subject to ECTA section 42 exceptions, including goods made to the consumer’s specifications or clearly personalised, specified unsealed recordings/software, and services begun with the consumer’s consent before the seven-day period ends. The statutory exceptions are fact-specific. We do not treat every digital download as excluded merely because it is digital, downloaded or opened, or describe standard packs as custom-made. Our voluntary standard-pack refund remains available even where a statutory cooling-off exception might apply.

Missing, corrupt or materially misdescribed files will be corrected or replaced, or refunded as appropriate. This policy does not limit applicable CPA quality/remedy rights, ECTA rights or other non-excludable rights. A faulty product claim is not automatically rejected because 14 days have passed. No blanket “no refunds on digital products” clause applies.

We process agreed refunds by the original payment route where possible within 14 calendar days of cancellation or approval, without arbitrary administration deductions; a shorter mandatory deadline takes precedence. An ECTA section 44 refund must in any event be made within 30 days of cancellation. No digital return-shipping charge applies. Bank processing can add time.

Tailored work and ongoing services

Custom services require a written scope, total price, milestones and cancellation terms before payment. Cancel before work starts for a full refund. If early commencement is requested, we will obtain specific written consent and explain any relevant statutory cooling-off exception before beginning; it is not implied by merely asking for an invoice. Once work starts, any lawful, reasonable charge for work actually performed must be explained and justified, with statutory rights preserved. The standard-download 14-day suitability promise does not automatically expand into a refund of completed custom work.

Security, privacy and complaints

See our privacy notice. EFT details are provided only on a verified invoice. Confirm changed bank details through a previously known contact; screenshots alone are not evidence that money cleared. Paystack hosted card checkout may be added later only after activation; this static website does not collect card information.

Raise complaints using the contact above. If unresolved, applicable statutory routes remain available, including the Consumer Goods and Services Ombud or National Consumer Commission where they have jurisdiction. No compulsory private arbitration or waiver of consumer rights is imposed. Nothing excludes rights or liability where the law prohibits exclusion.

Terms updated 7 November 2026 (SAST). The terms supplied with your order apply to that order; later changes do not retrospectively reduce your rights. You may print or save this page.